Returns
Your satisfaction. Our priority.
Every Eon Jewels piece is crafted with extraordinary care. If something is not right, we will make it right.
We stand behind every piece we create. If you are not completely satisfied with your Eon Jewels order, please contact us within 30 days of receiving your ring and we will work with you to resolve it promptly and fairly.
As every ring is made to order, we ask that you contact us before returning anything. Once we receive and inspect a returned item, your refund or replacement will be processed within 3 to 5 business days.
| Situation | Returnable? |
|---|---|
| Faulty or damaged items | Yes — always |
| Incorrect item received | Yes — always |
| Change of mind (unworn, original condition) | Yes — within 30 days |
| Change of mind (worn or altered) | Case by case |
| Custom or personalised orders | Non-returnable |
- ◆Faulty or incorrect items will always be refunded or replaced at no cost to you
- ◆We will never leave you out of pocket for a mistake on our part
- ◆Every return is handled personally — never by an automated system
- ◆We aim to resolve every return within 5 business days of receiving your item
If your item is faulty, damaged or incorrect we will cover all return shipping costs. For change of mind returns, return postage is the responsibility of the customer. Original shipping costs are non-refundable unless the item was faulty or incorrectly sent.
Need help with a return? Contact us and we will take care of you.